Please check your order summary to understand the delivery charges for individual products.

DETAILS OF FREIGHT / DELIVERY CHARGES:

For General orders, delivery charges are applicable as follows.

• Rs. 95  will be charged up to courier packet of 1Kg weight or volume wise.
• Rs.100 per Kg Extra will charged or as per premium courier rates.
• Free delivery for a packet of Rs 5000 min. value and 250 gm weight or volume wise. 
  
• Actual freight will be charged in advance for heavier, costlier items or International couriers separately  as per freight quotation.
• Freight Insurance will be charged extra if required. 

CASH ON DELIVERY Charges:

• COD  "Cash on Delivery" service is enabled.
• COD will be charged 55/- up to 5000 INR extra as per Courier co. service charges applicable.
• COD Charges above 5000 INR @ 2% of order value will be applicable.
  

Delivery Time:

3-5 day for Normal delivery is expected, for small size packet with readily available stocks.

Fast delivery may be arranged if notified by customer and courier services available to the destination point. Charges will be applicable.

2-4 days for Premium customers and NCR Customers may get faster delivery services in normal conditions.

Delivery in Restricted Areas or Quarantine Zones is not assured and depends on courier service available there.

FAQs

Q. Why does the delivery date not correspond to the delivery timeline of X-Y business days?

A. It is possible that Dental Basket or our courier partners have a holiday between the day you placed your order and the date of delivery,

which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers

do not work on Sundays and this is factored into the delivery dates.

Q. What is the estimated delivery time?

A. Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

• The Manufacturer offering the product
• Product's availability with the corresponding stockiest
• The destination to which you want the order shipped to.

Q. Are there any hidden costs on items sold by Dental Basket?

A. There are no hidden charges when you make a purchase on Dental Basket. List prices are final and all-inclusive. The price you see on the product page

is what you would pay. Anyhow some time product prices may change by supplier company without prior notice and take some time to update on the system. In such cases our customer executive will call and take your consent for change, However Bank charges may be deducted by intermediary service providers as normal online payment practices.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

Q. Dental Basket does not / cannot ship to my location. Why?

A. Please enter your PIN code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

If you haven't provided your PIN code until the checkout stage, the PIN code in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

• Whether the Seller ships to your location
• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location
• At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Q. Why is the CoD option not offered in my location?

A. Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit.

Please enter your PIN code on the product page to check if CoD is available in your location.

Q. I need to return an item, how do I arrange for a pick-up?

A. Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible our Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged, you can return the item through a third-party

courier service.

Q. What do the different tags like "In Stock", "Available" mean?

A. 'In Stock': items listed as "In Stock", Sellers will mention the delivery time based on your location PIN code (usually 3-4 business days, 4-5 business days

or 5-7 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal

Service which may take 1-2 weeks depending on the location.

'Available': The Seller might not have the item in stock but can procure it when an order is placed for the

'Out of Stock': Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Imported': Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can

take at least 10 days or more to be delivered to you.

'Back In Stock Soon': The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines

mentioned by the Seller.

'Special items on demand': The item of exclusive nature and not found in your reach may be booked in special Header – “PRODUCT ON DEMAND” and we

may help to procure for you.